Shipping policy
Thank you for shopping with Offtop Hats. We are committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing times may be longer during holidays, product launches, or periods of high order volume.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
Typical delivery estimates:
- United States: 3–7 business days
- International: 7–21 business days (where available)
Delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the shipping option you choose.
From time to time, Offtop Hats may offer free shipping promotions. Any applicable promotions will be clearly displayed on our website.
Order Tracking
Once your order ships, you will receive an email containing your tracking number so you can monitor your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Offtop Hats is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Offtop Hats is not responsible for lost or stolen packages. If you believe your package was lost or stolen, we recommend contacting the shipping carrier directly or filing a claim with them.
Shipping Delays
While we do our best to ensure timely delivery, shipping delays caused by weather, carrier issues, customs processing, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Contact Us
If you have any questions regarding your shipment, please contact us by email. We’re always happy to help.